Table of Contents

1. Important Contact Information

2. Rent Payment Information

3. Utilities

4. Maintenance & Repairs

5. Emergency Procedures

6. Safety & Security

7. Appliances & Systems

8. Trash & Recycling

9. Parking

10. Guest Policy

11. Community & Noise

12. Alterations & Decorations

13. Lease Agreement Reminders

14. Move-Out Procedures

1. Important Contact Information

• Landlord/Property Manager: Lois-An Gregory

• Phone: 646-552-2129

• Email: loisan.gregory@gmail.com

• Preferred Contact Method: (1) text, (2) phone call, (3) e-mail

• Availability: Monday - Friday, 8 AM - 8 PM. For emergencies, see Section 5.

2. Rent Payment Information

• Rent Amount: $2175

• Due Date: Rent is due on the 1st of each month.

• Late Fee: Please refer to your lease agreement for full details on late payment policies.

• Payment Method(s): 

• Direct Deposit: Account details will be provided separately upon request.

• Zelle: 646-552-2129 (Vineyard Town, LLC)

• Important: Please ensure payments are made on time to avoid late fees, detailed in your lease agreement.

3. Utilities

For your convenience, as outlined in your leasing agreement, the following services are included in your monthly rent:

• Internet Service

• Adjusting Bandwidth: If you require higher bandwidth for specific activities (e.g., extensive gaming, multiple 4K streaming devices), we can explore options to adjust the service. Please be aware that upgrading your internet bandwidth may incur an additional charge. 

• Trash & Recycling (see additional details in Section 8)

• Security System & Cameras: Your peace of mind is important to us! Your home is equipped with an ADT security system for your protection, and outdoor security cameras for enhanced safety.

• Custom Security Code: A custom security code has been generated specifically for you to arm and disarm the ADT system. We will provide you with this code shortly after your move-in. For your own security, please be judicious about whom you share this code with.

• Outdoor Security Cameras: The property is equipped with outdoor security cameras. We will coordinate directly with you to provide you with access to view the feeds from these cameras.

• Troubleshooting: If you experience any issues with the ADT system, please contact us. For camera access issues, please also let us know.

You are responsible for setting up and maintaining accounts in your name for the following utilities from your lease start date:

• Electricity: Georgia Power

• Please contact Georgia Power directly to establish your account.

• Water/Sewer: Metro Metering Services

• Additional details for setup will follow starting in June 2025.

• No gas service onsite.

• Please note: It's crucial to have these accounts active in your name to avoid interruptions in service. Please provide us with confirmation that utilities have been transferred into your name within 10 days of your move-in.

4. Maintenance & Repairs

• Routine Maintenance Requests:

• For non-emergency repairs (e.g., leaky faucet, broken light fixture), please submit a request via phone call/text: 646-552-2129 (Please allow 24-48 hours for a response to non-emergencies.)

• Please be as detailed as possible in your request (e.g., "Kitchen sink faucet is dripping constantly," "Bedroom ceiling fan light is not working").

• We will contact you to schedule a convenient time for repairs.

• Entry for Repairs: We will provide 24 hours' notice (as per your lease agreement and state law) before entering the property for non-emergency repairs, unless we have your express permission for immediate entry.

• Tenant Responsibilities:

• Tenants are responsible for minor maintenance such as changing light bulbs, replacing smoke detector batteries (when chirping), unclogging minor sink/toilet clogs, and routine cleaning.

• Damages caused by tenant negligence or misuse will be the tenant's financial responsibility.

• Please see below for basic maintenance requirements:

Keeping Your Vinyl Shower Sparkling

• Do Use: Mild dish soap (like Dawn) or a white vinegar solution (equal parts vinegar/water) for daily cleaning. Baking soda paste can tackle tougher grime.

• Tools: Always use soft cloths, sponges, or non-abrasive brushes.

• Don't Use: Abrasive cleaners, bleach, ammonia, or harsh chemicals; they'll damage the vinyl.

• Tip: Rinse after each use and use the exhaust fan to prevent mildew.

Caring for Your Plank Vinyl Floors

• Do Use: Dust mop or vacuum with a soft-brush attachment regularly. For damp cleaning, use a pH-neutral floor cleaner or a few drops of mild dish soap in water.

• Tools: Use a microfiber mop or soft cloth, and make sure it's only damp, not wet.

• Don't Use: Abrasive cleaners, bleach, ammonia, steam cleaners, or "mop-and-shine" products – they'll ruin the finish.

• Tip: Use mats at entrances and felt pads on furniture to prevent scratches.

Maintaining Your Stainless Steel Appliances

• Do Use: For everyday cleaning, use mild dish soap and warm water. For fingerprints and streaks, a light spray of white vinegar on a cloth works wonders.

• Tools: Always use microfiber cloths and wipe with the grain of the steel.

• Don't Use: Abrasive cleaners, bleach, ammonia, oven cleaners, or steel wool – these will scratch and damage the surface.

• Tip: Wipe up spills immediately and avoid sliding magnets on the refrigerator door.

5. Emergency Procedures

In case of a true emergency (e.g., fire, flood, gas leak, burst pipe, no heat in winter, no AC in extreme summer heat, security breach), please take the following steps:

1. Ensure Safety: Prioritize your safety and the safety of others.

2. Contact Emergency Services Immediately (if applicable):

• Fire/Medical/Police: Dial 911

3. Contact Landlord/Property Manager:

• Immediate Emergency Contact: 646-552-2129 (Available 24/7 for emergencies only)

4. Examples of Emergencies:

• Significant water leak/flooding

• No heat in cold weather (below 40°F)

• No air conditioning in extreme heat (above 90°F)

• Broken main water line

• Electrical outage affecting the entire property (after checking breakers and utility company status)

• Broken exterior door/window compromising security

6. Safety & Security

• Locks: All exterior doors have secure locks. Please do not rekey or add new locks without prior written permission.

• Keys: You have been provided with 1 set of keys. Please be judicious about making key copies for your own safety and security, as well as for the security of the property. Any negligence in managing keys could compromise the security of your home and may result in charges for rekeying the property.

• Smoke & Carbon Monoxide Detectors: Your home is equipped with smoke and carbon monoxide detectors. Please test them monthly and replace batteries as needed (when they chirp). Never disable or remove these devices. If a detector is not working after battery replacement, please submit a maintenance request immediately.

• Fire Extinguisher: Fire extinguishers are located both upstairs and downstairs. Please familiarize yourself with its location and operation.

• General Security:

• Always lock all doors and windows when leaving the property or going to bed.

• Remember to arm the security system.

• Report any suspicious activity to the police immediately.

7. Appliances & Systems

Your home is equipped with various appliances and systems for your comfort and convenience. For a complete list of appliances included with your rental, please refer to your leasing agreement.

• Usage: Please use all appliances and systems as intended and report any malfunctions promptly.

• Filters:

• HVAC Filters: Please change the HVAC air filter every 3 months. This is crucial for air quality and efficient operation. Landlord will provide replacement filters.

• Refrigerator Water Filter: It’s recommended that refrigerator filters be changed every 6 months. Landlord will provide replacement filters. 

8. Trash & Recycling

• Trash is scheduled for Tuesdays unless Monday is a holiday. Trash bins can be pulled out on Monday nights and pulled back by Tuesday nights. For additional details, please visit www.cityofsouthfultonga.gov/2565/Solid-Waste

• Bin Storage: Please store trash and recycling bins out of sight when not at the curb.

• Bulk Trash: For large items (furniture, appliances), the City of South Fulton will pickup once per month but you must request it online or by telephone. All trash and bulk items must be put out on the rear of your unit for pickup. Please visit https://www.cityofsouthfultonga.gov/3504/Bulk-Waste for additional details. 

9. Parking

• Please refer to the parking policy for additional details on parking regulations. 

10. Guest Policy

• Guests are welcome, but tenants are responsible for their guests' behavior and adherence to all lease terms and community rules.

• Extended stays by guests (longer than 14 days) may be considered a violation of the lease and must be approved in advance by the landlord. Please notify us if you anticipate a guest staying for an extended period.

11. Community & Noise

• Noise Levels: Please be considerate of neighbors, especially during late hours. Quiet hours are from 10:00 PM to 8:00 AM.

• Property Appearance: Please help us maintain the appearance & upkeep of the property. Do not leave trash or personal belongings in the common view outside.

12. Alterations & Decorations

• No Permanent Alterations: Tenants may not make any permanent alterations to the property (e.g., painting walls, changing fixtures, installing shelving) without prior written consent from the landlord.

• Minor Decorations:

• Small nails for hanging pictures are generally permissible.

• Please avoid using adhesive strips or hooks that may damage walls upon removal.

• Any damage caused by decorations beyond normal wear and tear will be deducted from the security deposit.

13. Lease Agreement Reminders

This handbook provides a summary of important information. It does not supersede or replace your official lease agreement. The lease agreement is the legally binding document that governs your tenancy. Please refer to your lease for full terms and conditions regarding:

• Security Deposit rules

• Subletting policy

• Early termination fees

• Notice periods for vacating

• Specific rules about property use

• Breach of lease clauses

14. Move-Out Procedures

• Notice to Vacate: As per your lease, you are required to provide 60 days' written notice before vacating the property at the end of your lease term.

• Condition of Property: The property must be returned in the same condition as received, allowing for normal wear and tear.

• Cleaning: A thorough cleaning of the entire property (including appliances) is required. A detailed move-out checklist will be provided closer to your move-out date.

• Security Deposit Return: Your security deposit will be returned within the timeframe allowed by Georgia law, less any deductions for damages beyond normal wear and tear or unpaid rent/fees.